The Engineered Assemblies Team
John enjoys leading a team of the industry's best individuals with a focus on Design, Supply and Installations of many types of sustainable and modern Façade systems. A unique background with experience from the "ground up" gives John the understanding of how systems are brought together from Design to Installation.
John's strong values in partnership, collaboration and value in people form the foundations upon which the company is built and continues to grow.
Kurt brings over 30 years of financial leadership experience – ten in the world of public accounting and 20 in the private enterprise world of business services and manufacturing. He bring experience in mergers and acquisitions, as well as divestitures. He has experience dealing with the pressures created by rapid growth (both organic as well as through acquisitions) and the integration of acquired businesses.
He has been successful in building finance departments from scratch, including the selection, project management and implementation of software applications , implementing finance and accounting processes, internal control structures, as well as budgeting and forecasting processes.
Kurt can be reached at email@example.com
Steve has operated in the construction industry for 30 years, most of which has been in metal roofing and cladding. He has operated in the field as a tradesperson, selling to architects and in operations. This wide background brings value to clients in managing customer contracts with Sales and successfully managing the material purchasing side of operations with Project Management. Steve has been a member of CSC and TCA for many years.
After you get prices from Steve, Tina is the first one to thank you for the order. She will work with you to meet your schedule. Tina has many years making sure builders have what they need to make sure jobs go well. This means understanding construction, listening, and acting to make sure materials don't hold up the teams in the field. Get to know Tina and she can help you be successful.
Lesley-Ann assists with the financial activities of the company, with over 15 years of experience in finance, accounting and bookkeeping. Lesley-Ann offers valuable day-to-day accounting support to the Financial Controller in the areas of job costing, AR, AP, general bookkeeping and improving processes. Lesley-Ann happily assists with any accounting inquiries that our customers may have. Prior to joining Engineered Assemblies in August 2012, she held a similar position in the POS hardware and service solutions industry.
Dear EA Customer
Thank you for your business. We pride ourselves on our customer service, and we know we can always improve if we listen to you. To assist here is an explanation of roles. Please ask any questions.
All contractors should send requests for pricing to Steve. He requires the specification, quantities, thicknesses, colours etc. The more you tell us the more we can help. If you tell us panel count and size we can assist you in knowing how much hardware is needed to price. Steve prices, reprices, and accepts purchase orders. He sends out sales order acknowledgements after the purchase order. When that is signed, it becomes a clean order, usually, and it goes to Tina. Escalation path is Darren.
Clean orders go to Tina. She orders material, makes sure you have the parts they need and manages logistics of getting the product to the client as you want it. If we are cutting she will arrange that too. She can help expedite when needed. The better you communicate the better she can meet your deliveries. She will be insisting on our panels come with fasteners and EPDM, and strongly prefer you also buy weather membrane and girts. Escalation path is Darren.
Darren is responsible for all sales consultants across North America. Escalation path is John.
Laura will be executing events, web, social media, and campaigns. Escalation path is Darren.
Everything that goes on until a client says they have a project and wants to work with us is communications. Sheena will assist with sales support as well as sample requests. Escalation path is Darren.
Jeffrey will take the product questions. We were tag teaming on this before. Escalation path is Darren.
If you have questions on products that are not quite in full circulation.
If just reviewing designs, which we recommend, bring those to the respective technical consultants based on region. No escalation path - get Sheena or Darren
Customer terms, billing issues call Lesley-Ann. Copy John. Escalation path is Darren.
Lesley-Ann will be following up payments. Escalation path is Kurt.
North American Sales Manager - Darren Smith
Founder and CEO - John Kubassek
Escalation means - if you cannot get that person in a reasonable timer period, call the escalation path. If someone is on vacation then use the escalation path.
I trust this is clear. We appreciate anything you have to say to help us be better.